At StreetBuzz, we take your data seriously. As a platform built on trust, accountability, and transparency, we are committed to protecting the information you share with us. This policy outlines how we collect, store, process, and protect user data.
What Data We Collect
We only collect data necessary to provide a safe, personalised and efficient experience:
Personal Data: Name, email, suburb, mobile number, and ID verification (where applicable).
Location Data: Approximate geolocation to deliver relevant hyperlocal alerts.
Content Data: Posts, comments, images, and videos uploaded by you.
Device Data: IP address, browser type, device model, and OS to improve performance.
Usage Data: App interaction, search history, and click-through activity to tailor user experience.
Why We Collect It
To verify user identity and ensure safety in the community.
To send relevant notifications and alerts based on your area.
To moderate and investigate reports of abuse or misuse.
To improve features and overall app performance.
To provide a personalised and localised feed.
Where and How Data is Stored
All data is stored securely on encrypted servers located within Australia that comply with Australian privacy standards.
Personally identifiable information is encrypted and data access is restricted to authorised personnel only and governed by strict internal policies.
Retention Policy
We retain user data only for as long as necessary for the purposes stated above.
You may request deletion of your data at any time through your account settings or by contacting our team.
We may retain anonymised or aggregated data for analytics and development purposes.
Third-Party Sharing
We do not sell your personal data. We only share data with law enforcement, if required by law or in emergency public safety scenarios.
Your Rights
Access: You can request a copy of your stored data.
Rectify: You can update your personal details.
Delete: You can delete your account and all associated data.
Portability: You can request a data export.
Complain: You may contact the OAIC (Office of the Australian Information Commissioner) for data privacy concerns.
How We Keep It Safe
Multi-layered server security including firewalls and DDoS protection.
Two-factor authentication (2FA) for internal admin access.
Regular penetration testing and system audits.
Continuous monitoring for suspicious behaviour or breach attempts.
